Complaint / Incident

Request for Quality Investigation (RQI)

RUDOLF products meet the highest quality standards.

Should you nevertheless have reason to complain, we will be happy to deal with the problem promptly.

Our warranty conditions as well as the conditions for returning products can be found in the following document:

Please contact us and proceed as follows:

• Download the return form below and fill it out completely.
  Incomplete forms will lead to queries and thus to delays in processing your complaint.

• Send the return form to your contact person or to complaint[at]rudolf-med.com.
  Including pictures and videos that illustrate your complaint will help us to process your request quickly.

If you are located within the EU, please send us the product immediately.

• Print out your e-mail and the completed return form and enclose it the shipment.
  Please refer to the form for the address.

• Confirm that the instrument has been properly cleaned and disinfected / autoclaved prior to return.
  (Proof of decontamination is included in the return form).

Thank you very much in advance. We will take care of your request as soon as possible.