Return of Goods for Repair

Repair / Reprocessing / Maintenance of your Instruments, Endoscopes and Equipment

RUDOLF Products meet the highest quality standards.

You will find our detailed warranty policy in the following document:

Our Rudolf Technical Service (RTS) Team will be pleased to assist you in all your questions regarding the repair / reprocessing of instruments,
endoscopes and RUDOLF Equipment. Please contact our Customer Service: sales[at]rudolf-med.com .

In order to avoid unnecessary expenses, please contact us before dispatching the goods.

Now please proceed as follows:

• Download the form below and save it on your computer
• Fill in the form and save the entered data
• Send the duly completed form per e-mail to our Rudolf Technical Service (RTS)

You will receive an answer respectively an RMA Number (Return Material Authorisation Number) from us as soon as possible.

As the RMA Number serves to identify, quickly process an trace back your reshipment, please write the RMA Number clearly visible
on your reshipment packaging.

       For the protection of our colleagues we kindly ask you to send us the products in clean and sterilized condition. 

Thank you very much in advance for your kind understanding and co-operation.